General Question
Recently Asked Questions
Below you’ll find answers to some of the frequently
asked questions. We Constantly adding most frequently asked question to this page.
The Parxela platform supports all standard freight modes such as air, road, rail,
parcel, and ocean, and the imaginable sub-categories. There is also an option to add
custom freight modes, to meet the shipper's specific naming conventions.
Our Customer Support team is available 24/7/365 across all time zones by online
chat, phone, and email.
Yes, Parxela can be used anywhere. The platform is cloud-based and can be accessed
in any web browser or through our mobile application. With implementations in over
70 countries, the platform is available in all major languages and supports all
currencies.
Parxela teams worldwide are highly experienced in shipping many types of hazardous
or sensitive
cargo, and we ensure total compliance with international safety standards. That
said, there are
some consignments we cannot carry on legal, environmental, or ethical grounds.
Contact us for
further details on problematic categories.
Parxela provides specialist transportation solutions customized to
suit all kinds of rare and
precious cargoes, ensuring you benefit from complete peace of mind. Please contact
your local
parxela agent for more information.
Parxela is committed to protecting clean seas and adopting
eco-friendly policies to minimize the
environmental impact of each voyage. Our ECOData Emissions Calculator is a quick and
simple way
for you to find the estimated carbon emissions for your specific shipment. All data
is provided
in accordance with recognized Clean Cargo Working Group methodologies.
General Question
Recently Asked Questions
The "Estimated arrival at final destination – not yet available" message will appear
if your
shipment's ETA cannot be confirmed due to the schedules of feeder / connecting
vessels not
having been finalized. For details, please contact your local parxela agent directly
We are doing our best to process your Booking request and send a booking
confirmation as soon as
possible. Please note that confirming Dangerous Cargo bookings takes longer, since
we must
receive approvals from relevant parties in order to ensure the safety of your
shipment as well
as the vessel and crew
If you can't find the information you need, don't hesitate to contact
us with your questions. We
will be happy to assist you and resolve any issues. Open the "Contact Us" menu, and
contact us
in your preferred channel.
We support all palletised and bulk tank transport. Please contact us for any
specific requirements.
Parxela operates under country-specific freight forward industry terms. Parxela can
also offer specific insurance cover on request. We regularly review our transport
providers and only work with professional and experienced carriers.